Frequently Asked Questions

Yes, see our rates page for our currently accepted insurances. If we are not in network with your health insurance, you may be eligible for out-of-network reimbursement.  If you would like to use this benefit, you may wish to call your insurance company and ask them the following questions.

Most insurance companies do provide some mental health coverage.  Please contact your health insurance to find out more about your mental health benefits.

Yes, when your visit is not billed through insurance you get the following benefits:

Once you have paid your balance in full, you simply submit your receipt (which shows all necessary diagnostic and procedural codes and that you have paid) along with your insurance company’s claim form (typically found on their website), either by fax or mail, and your insurance company mails you a check. Insurance companies will not accept claims for dates that have not been paid.

The amount they send you, once you meet your out of network deductible and assuming you have obtained any necessary prior authorizations, is based on the percentage or out-of-network coverage your plan authorized (typically 50-80%) of the allowable rate, which varies based on plan.  Please note insurance plans typically do not cover time spent in your/your child’s care in between sessions.

My office will be happy to help you estimate what your actual total cost will be once you call your insurance company and get the information above, and to give you any guidance I can in the process.

Yes. If you have a pre-tax account set aside for healthcare expenses, you may use the debit card that is associated with that account, or, you many pay by check and submit your receipt to that account for reimbursement.  If you do not have one, ask your human resources department if you can set one up.

A mental illness is a medical condition that can disrupt a person’s thinking, feeling, mood, ability to relate to others and ability to function.  Just as diabetes is a disorder of the pancreas, mental illnesses are medical illnesses that often affect the brain.

The exact cause of mental illness is not known but researchers have shown that these conditions are caused by a combination of biological, psychological and environmental factors.

Anyone can have a mental illness.  Mental illnesses can affect persons of any age, race, religion or income.

Mental illnesses are very common: in fact, they are more common than cancer, diabetes or heart disease.  According to the U.S. Surgeon General, an estimated 23% of American adults (those ages 19 and older) or about 44 million people, and about 20% of American children suffer from a mental health disorders during a given year.

The warning signs differ depending on the type and intensity of the illness.  Some common signs are sleep and appetite disturbance, lack of energy and motivation, confusion, decreased work performance, thoughts of suicide, intense fear or anxiety, difficulty in attention and concentration, unexplained physical symptoms, using drugs and/or alcohol, irritability, social withdrawal and decreased ability to function.

Just as there are different types of treatment for other medical illnesses, there are different treatment options for people with mental illness.  Talk with your treatment team to tailor a plan that works best for you.

This depends on the severity and type of illness and should be discussed with your physician.  Most people with mental illnesses who are diagnosed and treated will respond well and live full productive lives.

Call 911 for emergency assistance if the situation is life threating or may result in immediate physical harm to yourself or another person or you are unable to care for yourself.  You may also call the National Suicide Prevention Lifeline at 1-800-273-8255.